At IBI Media Ltd, we look after your details carefully. We adhere strictly to the requirements of the UK Data Protection Act 1998.
Information we collect
This is what we normally collect about you to help us provide you with our services, and improve them even more, where we can:
Name, address, email, telephone number, payment details and service details
Information on how you use our website to help us develop and improve our website, including details of your domain name and Internet Protocol (IP) address, operating system, browser version, cookie details, how long you stayed on a page, the route you took to navigate through the pages and the website that you visited prior to accessing our site.
Other data, from time to time, to help us provide you with improved products and services, for example now and again we might ask you to fill in a questionnaire, just so you can let us know how we’re doing.
We may supplement the information that you provide to us with information that we receive from third parties.
Using your information
Collecting this information helps us better understand what you need from us. We use it to offer you products and services that we think will suit you down to the ground and attempt to improve your browsing and shopping experience with us. The main uses of your data are:
To help provide your services.
To provide access to privileged areas of the website.
To administer contests and competitions and personalise your visit to our site.
To enable us to review, develop and improve the products, services and special offers online.
To occasionally carry out market research.
To send you details of products, services, special offers and rewards that we think will be of interest to you. However, we hate junk mail as much as you do so it’s up to you to decide whether or not you want to receive this information.
When you apply for or use IBI Media Ltd.’s products and services, you agree to IBI Media Ltd.’s Terms and Conditions. Our Terms and Conditions set out the purposes for which IBI Media Ltd may use your personal information, and to whom it may be disclosed. Please refer to our Terms and Conditions for full details.
Disclosing your information
Here’s when we may provide information about you:
To employees and agents of IBI Media Ltd to deal with any accounts, products and services provided to you by IBI Media Ltd or our group companies now or in the future. With your agreement, to other IBI Media companies, whose products and services may be of interest to you.
To search the files of a credit reference agency, which will keep a record of that search, when you apply for service. Additionally, details of how you conduct your account may also be disclosed to the agency. This information may be used by other organisations in assessing applications from you.
We may use aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop the web site and our service and may provide such aggregate information to third parties for example content partners and advertisers. These statistics will not include information that can be used to identify any individual for example, ‘15,000 people clicked on an advertisement last month’.
We will not pass on your personal information to third parties except in accordance with this policy and our Terms and Conditions or where we are required by law to disclose that information.
Protecting your information
Any information sent to us is encrypted (scrambled) using Secure Socket Layer (SSL) technology. This is industry standard encryption technology that protects your data whilst being sent over the internet from being intercepted and misused by third parties. When it reaches us, we then store it on a secure server so that it can only be read by authorised personnel. Although we make every effort to create a secure environment for your personal information, IBI Media Ltd cannot guarantee the safety of any personal information you transmit to IBI Media Ltd online.
Accessing your information
You’re welcome to ask us what information we have about you, any time you like. If you need us to send it to you, it’ll cost £10 – that covers the cost of our administration. If any of the details are incorrect, let us know and we’ll amend them right away. If you’d like us to send your information, you can write to our team at the address below, enclosing a cheque or postal order for £10 made payable to IBI Media Ltd.
Marketing our products and services
We will automatically contact you with regard to your services, for example, with updates to your services.
We may also, subject to your consent, use your personal information to contact you with information about special offers and rewards. Additionally, we may, subject to your consent, disclose your personal information to other IBI Media Ltd companies so that they can contact you with information about their products and services. But don’t worry, your details won’t be shared with companies outside the IBI Media group for marketing purposes without your consent.
If you have given us the consent referred to above, then from time to time, we may contact you by mail, telephone, email, other electronic messaging services (such as text, voice, sound or image messages including using automated calling systems) or fax with information about our products and services (including discounts and special offers).
If you wish to receive information and offers from us and other IBI Media companies, and you have not previously given us your consent, let us know by calling Customer Services or writing to us at Unit 6 Highdown House, 11 Cecil Pashley Way, Shoreham Airport, West Sussex, BN43 5PB.
If you’re already receiving information about special offers and rewards from us then don’t worry, you don’t need to do anything. We’ll assume that you’re happy to continue receiving information unless we hear from you.
However if you no longer wish to receive such information from us, please let us know by calling Customer Services or writing to us at Unit A, Henfield Business Park, Henfield, West Sussex, BN5 9SL. Remember that if you say you do not wish to receive any promotional material from us, this will preclude you from receiving any of our special offers or promotions which may be of interest to you and we will not share your information with other IBI Media companies for them to market to you. You can opt-out of receiving marketing information from other IBI Media companies at any time by contacting them directly.
Links from this site to other sites
Please be aware that our site may provide access to other web sites by linking to them. We are not responsible for the data policies (including data protection and cookies), content or security of these linked web sites.
For queries regarding IBI Media Ltd.’s services, please call our team on 01273 661 643
If you have any questions or concerns about our use of your personal information you should write to the address below:
Data Protection & Privacy
IBI Media Ltd
Unit A, Henfield Business Park, Henfield, West Sussex, BN5 9SL, United Kingdom